01. How to Request Account and Data Deletion

To delete your Eksab account and associated data, follow these steps:

• Go to account settings in the Eksab app
• Select Delete My Account
• Complete and submit the confirmation form
• Wait for confirmation that the request has been processed within 30 business days

02. Data That Will Be Deleted

The following data will be permanently deleted:

• User-created content
• Account preferences and personal settings
• Activity history and platform interactions

03. Data That May Be Retained

The following data may be retained:

• Anonymous or aggregated analytics used for internal reporting
• Data required by applicable laws or regulations
• Security and audit logs used for fraud prevention
• Transaction-related financial data retained as required by law

04. Processing Period

Deletion requests are handled as follows:

• Requests are processed within 30 business days of receipt
• If active competitions exist, deletion may be postponed until those competitions conclude

05. Alternatives

Before permanently deleting your account, you may wish to consider:

• Disabling notifications instead of deleting the account
• Contacting us to resolve any issue you are experiencing

06. Contact Us

For questions about account deletion or assistance completing a request, contact us:

• Email: [email protected]
• Phone: 0566346961
• Address: Jeddah, Al-Rehab, Prince Mohammed bin Abdulaziz Street

Note:

Last updated: January 2025.

This policy is governed by the laws of the Kingdom of Saudi Arabia and applicable local data protection regulations.